Quality Management
Continuous quality improvement through robust external audits
In addition to regular internal audits, KR is frequently and strictly audited by flag governments in over 70 countries, including the Republic of Korea, which recognizes KR as a recognized organization.
Until 2009, KR had received the QSCS (Quality System Certification Scheme) audits annually from IACS (International Association of Classification Societies. And now KR is audited every year by ACB (Accredited Certification Body), the international organization for certification and accreditation, based on the recommendation by EU Commission.
Through the numerous robust audits by domestic and overseas governments and IACS, KR has been implementing continuous improvement for service quality in management and technology areas.
Customer Service Charter
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- 01
- We will ensure friendly, timely, equal, and accurate services for our customers, and will become whom our customers trust.
- 02
- We will promote professionalism, and will promptly provide customers with the latest technology and services that KR offers.
- 03
- We will find ways to improve from customer dissatisfaction or inconveniences caused by unfriendly attitude and improper work process, and ultimately prevent recurrences.
- 04
- We will receive the result of external satisfaction level from our customers and take measures to improve further. And we will approach customers with respect and an open-mind.
Quality Management System Certification
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- ISO 9001 Certificate
